North American Airport Satisfaction Ranking Released, Ontario and Burbank Enter Top Five in Their Class
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North American Airport Satisfaction Ranking Released, Ontario and Burbank Enter Top Five in Their Class

huaren 2026-09-24 107 views

Today in the United States, market research firm JD Power has released the 2026 North American Airport Satisfaction Survey. Airports in Minnesota, Florida, and South Carolina leave a good impression on travelers. In the super airport competition, Minneapolis Saint Paul International Airport in Minnesota won first place. Among large airports, Tampa International Airport in Florida ranks first. Among medium-sized airports, Charleston International Airport in South Carolina ranks first.

This survey asked nearly 2500 residents of the United States or Canada. It measures passenger satisfaction from seven aspects, including inconvenience of airport access, trust of passengers in the airport, and facilities in the terminal building.

Taylor, General Manager of Tourism, Accommodation, and Retail at JD Power, said in a press release that in the past decade, almost all airports, from large international hubs to medium-sized airports, have begun to find ways to simplify passenger processes, increase delicious dining, and improve overall experiences. Overall, these efforts are starting to take effect, and the overall satisfaction score of passengers has increased.

A super airport is an airport that serves over 33 million passengers annually. The first category is Minneapolis Saint Paul International Airport, the second is Wayne County Airport in Detroit, Michigan, the third is Phoenix Harbor International Airport in Arizona, the fourth is LaGuardia Airport in New York, and the fifth is Harry Reid International Airport in Nevada.

Large airports serve 10 to 32.9 million passengers annually. The top five are: Tampa International Airport in Florida, Portland International Airport in Oregon, Dallas Love Field Airport in Texas, Kansas City International Airport in Missouri, and North Carolina Durham International Airport.

Medium sized airports serve 4.5 to 9.9 million passengers annually. The top five are: Charleston International Airport in South Carolina, Ontario International Airport in California, Indianapolis International Airport in Indiana, General Millwall Mitchell International Airport in Wisconsin, and Burbank Airport in Hollywood, California. Ontario and Burbank both entered the top five medium-sized airports.

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